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Responsible Gaming
Maxispin Casino is committed to supporting a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Please set personal limits, understand the risks and only gamble with money you can afford to lose.
Maxispin Casino operates under licence ALSI-122405031-FI2 issued by the Anjouan Gaming Authority (AOFA) to CyberCraze Limitada, listed 16 May 2025.
Gamble responsibly
Gambling can be enjoyable when it remains one of many leisure activities in your life. It can become harmful when it affects your finances, relationships, work, studies, health or general wellbeing. There is no guaranteed way to win, and outcomes are determined by chance. Previous results do not influence future results, and a loss cannot be recovered by continuing to play.
Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment. Once your limit has been reached, stop playing, even if you believe a win may be close. Never borrow money, use essential household funds or rely on credit to gamble.
- Only gamble with money left after essential expenses, savings and other financial commitments have been covered.
- Set a budget before starting and do not increase it during a session.
- Set a time limit and take regular breaks away from the device or gambling environment.
- Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
- Do not chase losses by increasing your bets or playing for longer than planned.
- Remember that gambling is not a reliable source of income or a solution to debt.
- Keep gambling separate from important financial decisions and daily responsibilities.
- Discuss your limits with someone you trust if you find it difficult to follow them.
Games are designed to provide random outcomes. A strategy, betting pattern or previous result cannot guarantee a win. Be cautious of claims that suggest a particular system will overcome chance. If you choose to play, do so with a clear understanding that you may lose the money you spend.
Tools to help you stay in control
Maxispin Casino may provide account and play-management features that can help you control your gambling. The available options can vary according to your account, product and applicable requirements. Review the settings available to you and choose limits that reflect your personal budget and circumstances.
Deposit and spending limits
A deposit limit can restrict the amount you add to your account over a selected period. Set a limit before you start playing and choose an amount that you can afford to lose. A lower limit may take effect immediately, while a request to increase a limit may be subject to a delay or other checks. Do not assume that a limit will replace your own budget or financial planning.
Time reminders and breaks
Use reminders, session checks or planned breaks to monitor how long you have been playing. Time can pass quickly during online gambling, particularly when you are focused on a game. Step away regularly, check your balance and consider whether continuing is still consistent with the plan you made before playing.
Temporary breaks and self-exclusion
If you need distance from gambling, consider taking a temporary break or requesting self-exclusion. Self-exclusion is a formal restriction designed to prevent access to gambling services for a selected period or until further notice, depending on the available process. It should be used when you want to stop gambling, not as a way to manage a single session.
During a self-exclusion period, do not create another account, use another person's account or ask someone else to place bets on your behalf. If you have an active account, review the relevant account-management information and follow the available instructions. You can contact customer support through the channels provided on this website if you need help understanding the process. We will not provide contact details in this page, as the correct support channel may change.
Account controls are helpful, but they are not a substitute for professional support. If gambling is causing distress, financial difficulty or conflict, seek assistance as soon as possible.
Recognising when gambling may be harmful
Problem gambling can affect anyone, including people who have previously gambled without difficulty. Harm may develop gradually, and you do not need to lose a particular amount of money before asking for help. The important question is whether gambling is having a negative effect on your life or whether you are finding it difficult to stop.
Consider taking action if you recognise one or more of these signs:
- Spending more money or time gambling than you intended.
- Trying to win back losses by gambling more often or placing larger bets.
- Feeling restless, irritable or anxious when you try to stop or reduce gambling.
- Hiding your gambling activity, losses or account statements from family or friends.
- Borrowing money, selling belongings or missing bills to continue gambling.
- Using money intended for rent, food, utilities, childcare or other essential needs.
- Neglecting work, study, relationships, health or other responsibilities.
- Thinking about gambling frequently or planning your day around it.
- Gambling to escape stress, sadness, loneliness or other difficult feelings.
- Feeling regret, shame or distress after gambling but continuing to play.
- Making repeated promises to stop or cut down without being able to do so.
If any of these signs apply to you, stop gambling and speak with someone you trust. A qualified gambling counsellor can help you understand what is happening and develop practical steps. Support is available to people who gamble, as well as partners, relatives, friends and other affected people. Asking for help early can make it easier to protect your finances and wellbeing.
Support, safety and further help
Australian players can seek confidential assistance through recognised gambling-support services, state and territory counselling services, financial counsellors, mental health professionals and community organisations. You can search for Australian gambling support through trusted government or health-service websites, including Gambling Help Online, or contact a service available in your state or territory. These services can provide information, counselling and practical guidance about gambling harm, relationships and finances.
If you are supporting another person, try to have a calm conversation when they are not gambling. Explain what you have noticed, avoid blame and encourage professional assistance. You may also need to protect shared finances, update account access, seek financial advice and establish clear boundaries. Do not lend money to fund gambling or take responsibility for losses that are not yours.
Protect your account by keeping login details private and using security features available on your device or account. Do not allow another person to gamble through your account, and do not use another person's account. Tell us through the support channel shown on the website if you believe your account has been accessed without permission or if you need help applying a gambling restriction.
Gambling should only be undertaken by people who meet the applicable legal age requirement in their location. Do not gamble if you are underage. Parents and carers should use device controls, account security and age-appropriate supervision to help prevent children from accessing gambling content or accounts.
If gambling has created an immediate risk to your safety, your finances or another person, stop gambling and seek urgent assistance from appropriate emergency, health or financial services. If you are experiencing thoughts of self-harm or feel unable to stay safe, contact emergency services or a crisis service in your area immediately.
Responsible gambling is a shared responsibility. Maxispin Casino encourages you to make informed decisions, use available account controls and seek support whenever gambling stops being enjoyable or manageable. You can review your habits at any time, take a break and ask for help without waiting for the situation to become more serious.
